Terms and Conditions
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These conditions apply to the Agreement between the Customer and Gardella Design Group (referred to as 'the Company'), when using our services. We may revise these Terms & Conditions from time to time and without notice by updating the Terms & Conditions web page. You should visit this web page periodically to review these Terms & Conditions.
1. Quotations
1.1. Quotations are valid for 30 days from the date of preparation. Errors and omissions excepted.
2. Payments and Deposits
2.1. The Customer is required to make a full payment at time of scheduling appointment, with cleared funds received prior to delivery. For rental terms payment is due every 30 days, prorating partial months.
2.2. Payments to the Company can be made by wire, credit card (Visa, Mastercard, Amex, Apple Pay)
2.3. Any damage or loss incurred during the rental period will be added to the total due at end of agreement.
3. Contract Termination
3.1. This contract may be terminated subject to 14 days' notice in writing. If the contract is terminated prior to the minimum agreed hire period being completed, the Customer will pay the balance of the rental repayments for the minimum agreed period.
4. Contract Expiration
4.1. On the expiration of the contract, the Customer has the option to extend the rental term in monthly increments subject to agreement. A monthly extension rate has been supplied.
4.2. Any extension of the rental term will be subject to the Company has received cleared funds a minimum of 72 hours prior to the renewal date, unless agreed upon otherwise in writing.
4.3. On the expiration of the contract, the Customer also has the option to purchase the goods subject to agreement. A purchase figure can be supplied upon request.
4.4. If the Customer has not returned the goods or agreed on an extension by the time of contract expiration, the rental will accrue on a pro-rata basis thereafter.
5. Ownership
5.1. All goods remain the property of the Company at all times.
5.2. All Goods shall be kept at the address where installed by the Company for the duration of the hire unless otherwise agreed upon in writing.
6. Delivery and Installation
6.1. Any work required to be undertaken 'out of hours' may attract an additional charge, which will be advised in advance.
6.2. The unpacking and installation of furniture are to be undertaken solely by representatives of the Company unless otherwise agreed upon in writing.
6.3. The time of delivery is estimated only. The Company does not provide any reimbursement for deliveries which have been delivered later than the estimated time of delivery.
6.4. The Company does not accept any liability whatsoever for deliveries or installations that have been delayed or canceled, for reasons outside of its control. Additionally, the Company will not charge the Customer for its services for periods of time where the Goods have not been delivered to the address through no fault of the Customer.
6.5. The fixing of pictures, mirrors, accessories, and object d'art (to include all window treatments) is undertaken at the Customer's own risk and the Company does not accept any liability for any damage caused whatsoever.
6.6. The installation and removal of the Goods, within the delivery address, is undertaken at the Customer's own risk and the Company does not accept any liability for any damage whatsoever.
7. Collection of Goods
7.1. The Company requires at least 72 hours notice to collect the goods.
7.2. The Customer is liable for any damage to the goods and will be charged accordingly.
8. Home Staging
8.1. The Company will not commence works on a Home Staging installation while building staff or other tradesmen are working on-site.
8.2. It is the Customer’s responsibility to ensure that all work on the property have been completed to a satisfactory standard and all relevant Health and Safety regulations have been met.
8.3. In the event that either of the above conditions (8.1. and 8.2.) have not been met upon commencement of the installation, a charge of $300.00 may be imposed upon the Customer as compensation for costs incurred for the aborted delivery.
8.4. Any cancellation of an order will result in the Customer reimbursing the Company for any costs incurred, including items purchased for the Home Staging.
8.5. Any building works undertaken during the installation may result in a cessation of works by the Company until such time that the Company can recommence works. An additional installation charge may be incurred as a result.
8.6. No person or persons are to be living in the Home Staging project at any point during the installation, nor at any other point during the contracted rental term unless agreed in writing.
8.7. Home Staging furniture is not part of the Company's standard furniture rental range and as such is for show purposes only and not for general use.
9. Staging Refund Policy
9.1. Introduction
9.2. We aim to provide high-quality staging services to enhance the appeal of your property. If you are not entirely satisfied with our service, we're here to help.
9.3. Eligibility for Refunds
9.4. Refunds are available under the following conditions:
The cancellation request is made at least 14 days before the scheduled start of the staging service.
There is a significant failure to deliver the agreed-upon services.
9.5. Conditions for Refunds
Cancellations made more than 14 days prior to the start date will receive a full refund.
Cancellations made within 14 days of the start date will receive a 50% refund.
No refunds will be issued once the staging service has commenced.
9.6. Non-Refundable Situations
9.7. Refunds will not be provided for:
Services that have already been completed.
Custom or special orders.
Last-minute cancellations (less than 48 hours before the start date).
9.8. Refund Process
9.9. To request a refund, please contact our customer service team at info@gardelladesigngroup.com or call us at (206) 849-4601. Provide your order number and a brief explanation of the reason for the refund request.